общение с голландией

[Barmalei]

компания орендовала сервера в голландском DATA-центре. Тут я буду выкладывать общение с данным центром. Вы говорите что у нас работают тупые лентяи? почитайте как работают в голландии.

[Barmalei]

Hello. I want to ask you to install CentOS 6.2 (basic server) on dedicated servers XPLV001 XPLV002 (HP DL180 g6). And i need IP KVM to XPLV003 (DELL R 510) for specific CentOS 6.2 installation. So i ordered switch HP2810 24-G and ip address range 28 bit. How i can control this switch and which addresses are allocated to me?

[Barmalei]

Ответ пришел через 2 часа

Dear Mr. Melnyk,

Thank you for your e-mail, it has been received in good order.

Your request has been forwarded to our Order Processing Department. This
department is available during business hours: Monday - Friday 0830am -
1730pm CET.

You will be updated about the status of your ticket as soon as we have
any information available.

In the meanwhile, if you have any other support related inquiries or
comments, feel free to contact me at support@leaseweb.com.

Kind regards,

Beata Jursza
LeaseWeb - Customer Support

[Barmalei]

решили их не называть тупицами и сделать скидку на языковый барьер. потому отправили письмо

Thank's for reply. But i need IP-kvm to install CentOS 6.2 on one of servers and i want you to set CentOS 6.2 on two other servers. In your faq (https://secure.leaseweb.nl/en/docs/faq) saying "Which operating systems can I choose from for my new dedicated LeaseWeb server?

There are no restrictions with regard to operating systems. We install a the most popular operating systems at the time of provisioning (FreeBSD, OpenBSD, Debian, CentOS, Suse, Redhat, Ubuntu and all currentMicrosoft operating systems. We also provide you the opportunity to mount your own operating system and install it using an optional IP KVM interface, with the exception of our 'Express servers'. 'Express servers' are preinstalled with one of a limited number of operating systems and have a uniform configuration"

How long time Order Processing Department will perform the request.

[Barmalei]

Dear Mr. Melnyk,

Could I ask you to check whether you can request the reinstallation of
the servers in the Self Service Center? Usually this is possible. You
can view the option under Dedicated Servers > Overview > Manage > Remote
management > Reinstall.

If you are not able to arrange it there please let me know.

Kind Regards,

Karin Fura
Sales Support Executive
LeaseWeb
www.leaseweb.com
Follow us on Twitter - http://twitter.com/LeaseWeb

[Barmalei]

I asked installation for server XPLV001. I'm disappointed that I can not choose the version of CentOS, because i need CentOS 6.2, but in list only CentOS 6 x86_64. And what about two other servers (XPLV002 , XPLV003) ? I have next problem: "Error: Server has no IPs assigned and can't be reinstalled". I paid for ip address range 28 bit (mask 255.255.255.240 ). What happened with my ip address range?

[Barmalei]

Dear Mr. Melnyk,

Thank you for your e-mail, it has been received in good order.

We have received a notification that you have tried to reinstall your
server XPLV001 through the SSC with CentOS 6 (x86_64), unfortunately
your request could not automatically start.

Do you want us to manually start the reinstallation? Please be aware
that all data will be erased from your server during the reinstallaton,
we ask you to confirm that you agree and we can proceed with your request.

Please do not hesitate to contact me if you have any further questions.

Kind regards,

Kim Zwiers
LeaseWeb - Customer Support

[Barmalei]

yes! i confirm installation

[Barmalei]

Dear Sir,

I just received information back from the engineers that the servers
have already been installed with CentOS 6.3. You will receive the login
details very soon.

If you have any other questions please do not hesitate to ask.

Kind Regards,

Karin Fura
Sales Support Executive
LeaseWeb
www.leaseweb.com
Follow us on Twitter - http://twitter.com/LeaseWeb

[Barmalei]

Dear Sir,

I am very sorry, I missed the fact that your servers had not yet been
completely delivered. I am requesting our engineers to install
XPLV001-002 with CentOS 6.2 and that you wish to install CentOS 6.2 on
the third server XPLV003. The IP range has not been assigned yet as the
delivery is not completed.

We will keep you updated on the progress.

Kind Regards,

[Vedmak]

мне впадло это переводить... так что перевод в студию

[Barmalei]

I would liek to inform you that your server is not yet finished being
deployed, the server is set to be ready for the 1st August.

Our provisioning department will inform you once your server is live.


Please do not hesitate to contact me if you have any further questions
or need any further assistance.

[Barmalei]

в 2-х словах. я 2-й день заказываю установку ОС на якобы готовые сервера. сначала они морозились, потом вместо CentOS 6.2 установили 6.3. а теперь они говорят, что серверов вообще нет. короче, есть смысл перевести переписку. мне эмоции мешают это сделать вдумчиво по каждому посту. прикол в том, что уровень обслуживания Best Effort . Европейское, блять, качество.

[0range]

они ленивые